Delete Your CAST Account

Last updated October 20, 2026

This page explains how to delete your account for the CAST and CAST Cue apps, by CAST Events Organizing Services.

Delete it in the app (clients)

1. Open the CAST app and sign in.
2. Tap Account, then Client Center.
3. Under Account Actions, tap Delete Account and enter your password to confirm.

Your account is deleted straight away.

Ask us to delete it (partners, or if you can't use the app)

Email privacy@casteventplanning.com from the email address on your account, with the subject "Delete my account". Tell us whether it's a client or partner account. We'll confirm it's you, then delete it within 30 days.

Partners: deleting your account also ends your accreditation and your CAST Cue card.

What gets deleted

Deleted:

• your account, profile, events, guest lists, notes, saved items and CAST Circle posts
• for partners: your profile, card, badge, leads and photos
• your push notification tokens and app settings

Kept:

• information you already shared with partners (inquiries, bookings, card shares, Expo leads) stays with them as their own records
• booking and payment records the other side still needs: up to 5 years after the event
• records the law requires us to keep, such as raffle records, for as long as required
• backups: up to 30 days

Verified reviews you wrote stay on the partner's profile, but your name is replaced with "Verified CAST client".

Delete some of your data and keep your account

You can delete parts of your data in the CAST app at any time:

• An event: open the event, tap the menu at the top and choose Delete event. This deletes the event and everything in it: tasks, notes, guest list, budget, mood board, seating, floor plan and event-day schedule, with their photos. Bookings and inquiries with partners are kept, because the partner relies on them.
• Guests: in your guest list, open a guest and tap Remove guest.
• Photos: remove mood board photos, your profile photo, and payment records you added with their receipt photos.
• CAST Circle posts: open your post and tap Delete post.
• Partners: remove your payout details and spaces in the CAST app, and delete card leads in CAST Cue.

For anything else, such as messages or a review, email privacy@casteventplanning.com with what you'd like deleted. We'll confirm it's you and reply within 30 days, or explain why we need to keep it (for example, booking records the other side still relies on).

Items you delete are removed straight away. Copies in backups are removed within 30 days.

Questions: privacy@casteventplanning.com · Privacy Policy